Customer Support
We are committed to providing you with the highest quality customer service
Contact Us
Multiple ways to reach our support team
Phone Support
+86 400-123-4567
Weekdays 9:00-18:00
Email Support
support@haoaws.com
Reply within 24 hours
Live Chat
Start conversation now
Weekdays 9:00-18:00
Ticket System
Submit technical ticket
Track issue resolution progress
Help Resources
Rich documentation and resources to help you better use our products
Product Documentation
Detailed product usage instructions and API documentation
Video Tutorials
Step-by-step video tutorials and operation guides
User Community
Exchange experiences and best practices with other users
Download Center
Software downloads, update packages and related tools
Frequently Asked Questions
Find answers to common questions
QHow can I get product pricing?
You can get product pricing through the following methods: 1. Fill out our online consultation form; 2. Call our sales hotline; 3. Send an email to sales@haoaws.com. Our sales team will contact you within 24 hours.
QHow long does product implementation take?
Implementation time depends on the complexity and scale of the project. Generally, small projects take 2-4 weeks, medium projects take 1-3 months, and large projects may take 3-6 months. We will provide detailed time planning before the project starts.
QWhat technical support services do you provide?
We provide comprehensive technical support services, including: 7x24 online support, phone support, remote assistance, on-site service, training services, etc. Different service levels have different response time guarantees.
QDo you provide user training?
Yes, we provide comprehensive user training services, including: online training, on-site training, and customized training courses. Training content covers product usage, best practices, troubleshooting, and more.
QDo your products support customization?
Our products are highly configurable and also support custom development. Our technical team can customize features and adjust interfaces according to your specific needs.
Still Need Help?
Our support team is ready to assist you with any questions or issues.